• Stop Reading From the Script!

    8 days ago - By Business 2 Community

    This is why some companies get a bad rap! Our colleague here at Shepard Presentations, Nate Jones, shared a story about something that recently happened to his father. This is a great customer service training lesson. He bought a new car. About a month later he's in a parking lot and the car won't start.
    So, he calls the dealership's customer service number, which was actually a support center for all of that brand's dealerships in the U.S. - maybe even the world.
    The call started off okay but quickly derailed into one of those, “You won't believe this” kind of stories. After a little...
    Read more ...