• 5 Customer Experience Trends That Won't Change

    4 days ago - By Business 2 Community

    In a post-COVID world, the future is full of obvious challenges and less obvious opportunities. In this fast-changing environment, most business executives recognize the need to better connect with, serve and support their customers while streamlining operations and managing risk.
    And in uncertain times, a focus on customer experience is more important than ever. McKinsey notes that this focus is a winning strategy in the current environment, with CX leaders delivering 3X higher returns for shareholders over the 2007 to 2009 recession.
    So what are these leaders doing? Of the many...
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