• Chatbots are making online shopping and payments a breeze - see why retailers are jumping on this growing trend

    10 days ago - By Business Insider

    Traditional retailers with large in-store presences are struggling to keep up with customer satisfaction now that customers have the option to shop via online and mobile phones.
    Customers can, and do, ask for support, take advantage of deals, and browse various stores within chat apps. As a result, retailers are turning to chatbots to give customer more accessibility to merchants. These retail chatbots offer consumers a variety of options, generally in a question-and-answer format with the ability to complete tasks without ever leaving their messaging application.
    However, without a buying...
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  • A new puzzle for retailers: Dealing with in-store returns on online orders

    A new puzzle for retailers: Dealing with in-store returns on online orders

    10 days ago - By Washington Post

    Many customers who prefer shopping online are happy to return items in person.
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