• Disconnected Customer Journeys Create Problems for Customer Service

    7 days ago - By Business 2 Community

    Photo by Ahmed Muntasir from Pexels.com
    This past year, I had a lot of business travel. While travel is not a new thing, I'm still a fairly lightweight business traveler. I regularly achieve the first tier status for my preferred airline each year, but never higher.
    This year was different. For the first time, I had moved into the mid-tier. The new benefits make the time stranded in airports as a result of often delayed or sometimes canceled flights worth it.
    The feeling of elation was short-lived. Last week, I received an email from my airline. As I had only recently completed a trip that...
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