• The CX Perception Gap

    6 monthes ago - By Business 2 Community

    Image courtesy of Pixabay
    The good news is, more and more company leaders are starting to get that they need to focus on the customer experience; the bad news is, many - most - are still struggling with the concept , choosing instead to focus on sales, metrics, and maximizing shareholder value. The crazy thing is that they think that they are customer focused.
    There's this thing called the customer experience perception gap; it was uncovered by Bain back in 2005, and they referred to it as a “delivery gap.” Their findings were:
    80% of executives believe that they are delivering a superior...
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  • There's good news and bad news in USDA's latest forecast of net farm i

    There's good news and bad news in USDA's latest forecast of net farm i

    6 monthes ago - By AG Web

    There's good news and bad news in USDA's latest forecast of net farm income for 2018. Let's take a look.
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