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Customer Experience vs Customer Satisfaction: What's the Difference?
5 days ago - By Business 2 Community
Business owners across the globe are acquainted with the term's customer experience and customer satisfaction. Both terms are widely used by most of the industries to evaluate their performances and see how well they are faring amongst their customer bases.
For anyone with a faint idea of what both these terms are, they are often used interchangeably, which is not right. While their ideas might sound similar, they both differ prominently from each other. In this article, we will explore their differences and importance which makes them such a powerful tool for all types of businesses. Let...
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