• What is the Voice of the Customer ?

    12 days ago - By Business 2 Community

    When brands listen to and act on the voice of the customer , it can completely revolutionize the way their business operates. When you listen to your customers, you can make more informed product decisions, create a better mobile app experience, develop successful marketing campaigns, launch loyalty programs that actually retain customers, and much more.
    Definition of the Voice of the Customer
    To put it simply, the voice of the customer is everything your customers think and feel about your customer experience. It's become a standard business term used to describe the process of...
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