• No Toilet Paper - Is Customer Service Getting Worse?

    8 days ago - By Business 2 Community

    Some people claim that customer service is getting worse. I disagree. Customers are getting smarter and expecting more. The customer service “bar” is raised by great companies who teach us what good customer service should be. And, when there is a customer service “horror story,” it seems to stand out much more than when everything is right and works the way it's supposed to.
    My friend, Shary Raske , a motivational speaker and coach, sent in a story that reminds me that sometimes common sense isn't so common. This is the perfect example that might cause someone to think, “Customer service...
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